Employee Service Center Representative

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Opportunity Overview: HR Employee Service Center Representative – 18 MONTH CONTRACT - REMOTE

In this role you will provide support for and management of customer inquiries through an HR ticketing system. Inquiries will be managed by multiple channels (phone, webchat, email, or other). The type of support needed may include questions on: HR procedures, employment benefits, salary and pay-slip questions, onboarding, paid time off including vacation/holiday/leave of absence allocation and conditions, overtime, off-boarding and many other HR questions. This is a remote position with work hours of 9:00 am – 5:00 pm PST Monday- Friday. U.S. Citizenship is required.

Your Day-to-Day:

As an HR Employee Service Center Representative in a Multi-lingual HR Service Center, your responsibilities will include but won't be limited to:

• Explain how to use the online HR systems, HR portal, view paystubs.
• Investigate more complex cases.
• Respond to inquiries including HR procedure, health and wellness benefits, pension, and verification of employment.
• Support daily HR inquiries with exceptional customer service through all HR Service request channels.
• Perform basic HR transactional tasks by management of employee data through the SuccessFactors HR system.
• Initiate and support all global onboarding tasks and guide employees through the appropriate on and offboarding policies.
• Help with administrative tasks including data entry and maintain information systems, prepare appropriate documentation, and process necessary paperwork.
• Focus on continuous improvement through shared knowledge and lessons learned.

Who You Are:

• 1 year experience on HR/Customer Care Teams
• Excellent English: Proficiency in reading, writing and speech
• Excellent Spanish or Mandarin: Ability in reading, writing and speech
• Experience in Customer Service required
• Experience providing detailed troubleshooting and resolutions to users
• Experience interpreting and responding to customer requests
• Willingness to participate in development activities to stay current on industry knowledge
• Knowledge of Microsoft Office programs
• Knowledge of SAP HR, SuccessFactors, Service Now or other HR system

Our Safety Pledge to You:

If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple!

Why WECTEC Staffing Services?

WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $35.00/hour to $45.00/hour.

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com

You can submit your completed application, and explore other available options, using the following link: careers.westinghousenuclear.com

Get connected with WECTEC Staffing Services on social media: LinkedIn

Equal Opportunity Employer including Veterans and Individuals with Disabilities