Customer Service & Collections Account Specialist

Customer Service & Collections Account Specialist – Contract 6 months

Miami, FL

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Your Day-to-Day:

Customer Service & Escalations

• Handle complex and escalated customer inquiries with professionalism and empathy
• Respond to customers via phone and email with clarity and respect
• Document all interactions accurately and promptly in the appropriate systems
• Maintain a high level of professionalism in both verbal and written communication

Collections & Arrears Management

• Call customers regarding accounts in arrears and follow up until resolution
• Ensure customers are aware of their past-due balances and take appropriate action
• Return accounts after 90+ days of non-payment
• Send final-billed accounts to collections without delay
• Prioritize tasks to reduce write-offs and improve collections success

Process Improvement & Documentation

• Actively document processes and share learnings with the team
• Ask questions to gain clarity, and record the answers for future reference
• Identify tools and information needed to succeed in the role and take initiative to obtain them
• Keep the manager informed of broken or unclear processes
• Follow all instructions carefully, and ask for clarification when needed

Who You Are:

As a successful candidate, you will bring the following to the team:

• Strong customer service and conflict-resolution skills
• Experience handling collections or working with past-due accounts
• Proficiency in Microsoft Excel
• Excellent verbal and written communication skills
• Ability to remain calm and professional during difficult interactions
• Strong organizational skills and attention to detail
• Self-motivated with a proactive attitude toward learning and improvement

Why WECTEC Staffing Services?

WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our employees each day.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Competitive Pay
• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

EOE of Minorities / Females / Vets / Disability.

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com

EOE of Minorities / Females / Vets / Disability.

You can submit your completed application, and also explore other available options, using the following link: https://www.jobs.net/jobs/wectec/en-us/

Get connected with WECTEC Staffing Services on social media:
LinkedIn