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Global Service Desk Analyst Tier I

Requisition Number:  5197
Company:  WECTEC Staffing Svcs LLC
Location: 

Rock Hill, SC, US, 29730

WECTEC Staffing Services

A Wholly Owned Subsidiary of Westinghouse Electric Company LLC

WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our professionals each day.

***WTSS Contract Opportunity***

Are you interested in being part of an innovative team that supports reputable organizations across multiple industries? At WECTEC Staffing Services, a wholly owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

 

Opportunity Overview:

 

WECTEC Staffing and Westinghouse Electric Corporation has a great contract opportunity for an IT Service Desk Analyst, Tier 1, at our Rock Hill, SC location. The Westinghouse Service Desk Tier 1 Analyst provides first level support by troubleshooting, diagnosing and resolving IT incidents and Service Requests.  This role is the first point of contact at the Westinghouse Service Desk, and will escalate to Tier II when applicable.  In addition, the analyst will filter Service Desk calls and follow documented procedures on break / fix or supporting an application with Westinghouse.  In addition, they will gather and analyze information about the users issue to resolve their problem.  Lastly, at times, the analyst may also provide support for identified Level 2 configuration solutions that have been documented, and are responsible for meeting the Service Desk Service Level Agreement and KPI metrics.  This is a full time contract role working Third Shift (nights).

 

What You’ll Do on a Daily Basis:

 

  • Assure smooth handling of individual problems from call-in through resolution, practicing Total Contact ownership;
  • Responds to inquiries and service requests for assistance with the organization’s computer system or PC's via Phone, E-mail and chat queues;
  • Identify problems, troubleshoot, and provide 1st level technical support for internal customers for the following: Windows 7 and above, Microsoft Office 2010 and higher, Internet Explorer, Hardware/Software conflicts, remote support via remote control tool (SCCM), VPN connectivity and/or administration, Network connectivity, Wireless connectivity, Telecom and  IPhone /IPad connectivity and synchronization, among other applications. (SAP, EDMS, Documentem, etc.);

 

What We’d Like to See From You:

 

  • Minimum Requirement: Associates degree in Information Technology or equivalent;
  • 1 year working experience in a Service Desk Role required;
  • Broad knowledge of Microsoft ecosystem including Windows 10
  • Support experience with Office365 required;
  • Remote support experience, VPN administration  and Basic Network Administration required;
  • Knowledge/experience with IOS required;
  • Knowledge of hardware and software;
  • Experience handling customer technical support calls;
  • Ability to effectively explain technical information to people with less technical knowledge;
  • Ability to troubleshoot and solve problems independently by effectively leveraging provided tools;
  • At least 1-3 years’ experience in providing remote phone support;
  • ***A+ Certification is preferred.
  • HDI HelpDesk Professional or ITIL Foundations Preferred

 

Our Safety Pledge to You:

 

If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It’s that simple!

 

Why WECTEC Staffing Services?

 

Through the ever changing and rapidly evolving contract labor market we continue to employ experienced, highly motivated, and qualified employees with proven track records to meet our clients’ needs. We have expanded our scope of services outside of the nuclear industry to include international contracts in more than five countries. Our dedicated employees range in expertise from highly specialized technical niche positions to corporate function positions and we want YOU to be a part of our impressive talent network!

Additionally, WECTEC Staffing Services offers competitive pay as well as benefits to qualifying positions. To learn more about us visit www.wectecstaffing.com

EOE of Minorities/Females/Vets/Disability

Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

     


Nearest Major Market: Charlotte
Nearest Secondary Market: South Carolina

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