Customer Account Manager

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace!

We are currently looking for a Customer Account Manager to effectively manage customer alliance relationships by collaborating with Westinghouse sales and Customer teams to provide effective, creative and integrated solutions to meet customer needs and financial expectations. The Customer Account Manager will be accountable for growing share of the wallet associated with key alliance customers and will provide overall guidance, oversight and issue resolution for alliance customers.  The Customer Account Manager will also build and maintain valuable customer relationships through a solid understanding of the site-specific needs and the customers buying protocol to support feeding the sales pipeline back into Westinghouse sales team.  

The Customer Account Manager will be located either in Birmingham, AL (preferred) or Augusta, GA.
 

Your Day to Day:

• Grow order pipeline and ensure volume and quality of orders by customer
• On-Site Customer Support
• Serves as the Westinghouse presence at customer sites, representing Westinghouse’s ability to respond to planned and emergent customer needs.
• Provides valuable customer information that helps build relationships and a broader understanding of the customer’s site needs.
• Ensure Westinghouse activities and interactions are being implemented consistent with the site specific environment, policies, procedures and organization to meet requirements and eliminate cost of poor quality.
• Identify Customer Needs
• Issue regular plant status reports, as appropriate. Identify unmet customer needs and communicate within the sales team for identification of potential solutions.
• Facilitates communication with the customer; sharing the identified business opportunities.
• Collect market place data including customer long-term O&M and capital plans as well as competitor intelligence.
• Customer Relationships
• Systematically build consultative relationships at all levels within the customer organization including operations, maintenance and engineering decision-makers.  Be an active member of the utility leadership team.
• Use the customer relations management tool to capture customer and competitor intelligence as well as document associated actions to support achievement target objectives. 
• Uses extensive knowledge of Westinghouse products and services, customer capital spending decisions, outage planning and technical issue resolution to become a trusted advisor to the customer.
• Attend customer status meeting or other relevant meetings to understand customer short-term issues and long-term business needs.
• Lead resolution of added scope, delays, contract changes, etc associated with site activities.
• Responsible for achievement of orders entered, sales, direct gross margin, cash flow and Customer satisfaction as measured by feedback mechanism.
• Using the customer relations management tool to manage the orders entered pipeline and associated actions to achieve target objectives.

 
Who You Are:

• Bachelor’s degree in Engineering or equivalent related technical discipline
• 10+ years of engineering or field experience.  
• Prior field service, outage and/or on-site utility experience.  
• Significant customer facing experience at the plant and corporate level

Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being.  In the U.S., the following are representative of what we offer:

• Competitive Salary
• Comprehensive Health, Wellness and Income Protection Benefits
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

EOE of Minorities / Females / Vets / Disability.

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