Global Information Technology Support Technician

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About the role:

As a Global Information Systems Support Technician you will responsible for performing work across multiple areas (sites) and providing support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to escalated incidents as well as telephone calls, email, and chat requests for technical support from end users.

You will report to the Manager of Americas Service Delivery Manager, Information Service Delivery and be located at our Chattanooga office.

Key Responsibilities:

• Provide and is responsible for the setup, configuration, troubleshooting, analysis and repairing of computer systems, computer peripherals, mobile devices, and telephones. Install, operate, test, maintain, diagnose, and monitor computer and support equipment operations by using advanced troubleshooting techniques and departmental procedures.
• Troubleshoot and repair personal computer equipment and mobile devices. Analyze user related problems to determine problem source. Notify team members of problem source and help with the resolution.
• Network monitoring, Change Coordination, and Configuration, Drawing Management, Hardware, and Software upgrades.
• Provide support for Infrastructure and System Upgrades, System Refresh, Outages, and several IT related projects.
• Install and make changes to PC, peripherals, telephony, and printer devices. Support and Troubleshoot Video Conference equipment (Microsoft Teams).Provide support for Active Directory and hands on support and for servers and network equipment.
• Manage the local IT asset inventory, stockroom, and CMDBAssist in Virus Remediation and security incident response. Develop/maintain standards, records, and procedures for installation of computer hardware and software
• Manage on call/afterhours support for responsible office locations (Where Applicable).
• Order computer peripherals and process invoicing using SAP / Ariba.

Qualifications:

• Bachelor's Degree or High School Diploma plus 3 years of experience in related IT Field.
• 3 to 5 years of experience in a related IT Field.
• Experience working with remote control software applications
• Experience with Windows operating systems
• Excellent Problem Solving
• Ability to solve problems by using provided tools
• #LI-Hybrid

Why Westinghouse?

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being.  In the U.S. the following are representative of what we offer:

• Competitive Salary
• Comprehensive Health, Wellness and Income Protection Benefits
• Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

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