Commercial Enablement Specialist

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

The Commercial Enablement Specialist will act as operations resource to support commercial, market, and customer programs for the Global Markets Commercial Center of Excellence (CCOE). 

Your Day to Day:

• Collaborate with cross-functional teams to ensure seamless integration of customer feedback data into Westinghouse AI from different platforms, enhancing the accuracy and comprehensiveness of reports.
• Integrate Voice of Customer (VoC) data and insights into a unified tool to enhance customer understanding and decision-making. Design new customer feedback reports
• Develop and support execution Voice of Customer (VoC) Net Promoter Score (NPS) surveys, ensuring effective data collection and analysis. Integrate external platform data to enhance insights and drive strategic improvements.
• Collaborate with the Westinghouse commercial team to ensure timely follow-up on Voice of Customer (VoC) surveys, facilitating effective communication and driving actionable insights to improve customer satisfaction.
• Support Commercial Center of Excellence (CCOE) on creation of weekly and monthly reporting on commercial team performance
• Support implementation lead for the Market Intelligence Platform (MIP). Assist developing work instructions, business plan reporting, and cross platform integration.
• Assist in managing subscription renewals, coordinating with the global shared services team for user management, and supporting cost center allocations with corporate finance. Support tracking the CCOE budget.
• Leverage AI to analyze customer feedback data, identifying trends and actionable insights to improve customer satisfaction and drive strategic initiatives.

Who You Are:

• Bachelors in Business, Marketing, Accounting, Finance or equivalent work experience in lieu of the degree
• Preferred Experience:
  • Releveant work experience, up to 3 years
  • Understanding of Artificial Intelligence and Machine Learning with experience deploying AI solutions within cloud environments 
  • Familiarity with market intelligence platforms 
  • Familiar in analyzing data, including VoC and NPS surveys, to identify trends and actionable insights

Why Westinghouse?

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being.  In the U.S. the following are representative of what we offer:

• Competitive Salary
• Comprehensive Health, Wellness and Income Protection Benefits
• Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

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