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Customer Account Engineer

Requisition Number:  4390
Company:  Westinghouse Electric Co
Location: 

Cranberry Township, PA, US, 16066

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Your day to day

Understand and communicate customer’s needs to business unit.  Assure customer’s requirements are met and contract value is maximized consistent with Westinghouse strategic and financial objectives.  Act as focal point for all communications with customer and lead major business unit marketing activities, contract execution, order implementation and control, and resolution of problems for specific customer.

 

  • Lead activities related to sales and marketing, order implementation, cash flow, and resolution of problems for specific customer.
  • Using the customer relations management tool to manage the orders entered pipeline and associated actions to achieve target objectives.
  • Develop and maintain critical working relationships with internal and external customer personnel up to and including senior manager to director level.  Act as focal point for customer requests.  Understands the customer’s organization, objectives, and expectations thoroughly, including utility economics and articulates this internally for offer / proposal development.
  • Maintain comprehensive knowledge of Westinghouse products/services.  Increase sales by integration of product/service knowledge of capabilities and proactively promote to resolve customer needs.  Participate in implementation of complex sales strategies.
  • Develop specific customer business plans and objectives, including competition and market conditions information.
  • Lead problem resolution efforts, often through direct customer contact, scope, warranty, deficiency, suspense, and cost/scheduler conflicts.  Assure issues are promptly resolved internally and maintains appropriate customer communications.
  • Collaborate with product line resources for routine and emergency situations when necessary to meet customer’s needs.
  • Establish agenda for customer meetings, assure proper attendance and preparation of presentation material, make presentations, and conduct meeting.  Develop innovative approaches for presenting new products and services

 

Who You Are:

As a successful candidate, you’d bring the following to the team:

  • Bachelor’s degree in Engineering or equivalent related technical discipline. 
  • Experience in engineering, project management, and customer interface typically acquired through 5 to 7 years of progressively more responsible and varied assignments.  Field experience highly valued.
  • Aptitude for selling and relationship building.
  • Data management and analysis skills.
  • Travel Requirements:  10-30% domestic.

Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

  • Safety and Quality
  • Integrity and Trust
  • Customer Focus and Innovation
  • Speed and Passion to Win
  • Teamwork and Accountability

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being.  In the U.S. the following are representative of what we offer:

  • Competitive Salary
  • Comprehensive Health, Wellness and Income Protection Benefits
  • 401(k) Savings Plan with Company Match
  • Paid Vacations and Holidays
  • Opportunities for Flexible Work Arrangements
  • Educational Reimbursement Program
  • Employee Referral Program

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

EOE of Minorities / Females / Vets / Disability.

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Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

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