Customer Solutions Manager

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

As a Customer Solutions Manager, you will defend and expand America's ES market share for engineering products/services associated with Plant Engineering Balance of Plant Equipment. You will meet operating plant customer needs with differentiated offerings through understanding of customer-specific needs and subsequent solution selection, technical content of proposal, costing & pricing, responsiveness and quality of bid. You will have a deep knowledge of the product/technology area necessary to support customer technical consultative selling/ interactions/negotiations as well as engage on emergent customer issues, and support resolution of challenges during execution of ongoing projects. Requires collaboration with Global Markets, America's Sales, GOS (Engineering and Supply Chain) to close on opportunities. Requires collaboration with Global Product Management to set product strategy. Requires collaboration with AOMS on joint engineering – field service proposals. Responsible for aggregating financials, OE including pipeline growth, and MAS for product/technology areas.

You will report to the Sr. Director of Plant Engineering. This is a remote role that can be performed from anywhere within the United States.

Key Responsibilities:

• Develop/leverage key customer relationships to facilitate understanding of customer needs and ultimately create Engineer, Procure and Construction style proposals with strong value propositions to meet customer needs and secure OE. Accountable for OE and opportunity pipeline growth for product/technology areas.

• Monitor and assess near-term market trends, customer buying patterns and competitor moves to adjust product positioning. Recommend price to capture maximum market value while delivering on business plan assumptions such as MAS; collaborate with sales to align on final price to customer. Collaborate with sales on capture planning and final order negotiations.

• Support Plant engineering activities to aggregate product financials as well as (at least) monthly financial forecasting. Support Plant Engineering activities to develop resource demand signal for GOS engineering and manufacturing.

• Engage on emergent customer issues, leading the team as needed until project management is available and engaged, ultimately working with the collective team to develop technical and commercial solutions. Collaborate with project teams to understand the status of projects, supporting resolution of challenges during project execution.

• Develop relationships with internal stakeholders, such as GECS resource managers, to ensure people, processes and technology are available to deliver offer commitments as well as enable market growth. Collaborate with GECS resource managers to generate high quality proposals.

• Ensure good understanding of Intellectual Property aspects of offers and ongoing projects; facilitate needed discussions to develop position on IP. Jointly own approval for release of IP to external stakeholders (e.g., customers, 3rd parties) with GOS.

• Collaborate and co-ordinate with peer leaders in AOMS to ensure a cohesive approach to market and holistic customer support and satisfaction (e.g., design change packages, feedwater heaters, emergency diesel generators, moisture separator reheaters, balance of plant power upratings, etc. ); collaborate to develop cohesive, joint proposals

• Collaborate with global product management on product strategy, product roadmaps, technology roadmaps, innovation ideas, etc.

Qualifications:

• Bachelor's Degree in Engineering or related technical discipline.

• 5+ years relevant experience in product management, product engineering, product resource management, business or operation with increasing progression and complexity and levels.

• Knowledge of Nuclear Power Plant design, balance of plant, market and customers

   

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Why Westinghouse?

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being.  In the U.S. the following are representative of what we offer:

• Competitive Salary
• Comprehensive Health, Wellness and Income Protection Benefits
• Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

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