Lead Customer Solutions Engineer

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About the role:

As a Lead Customer Solutions Engineer on our Digital Optimization Solutions team, you will lead business unit and engineering teams in identifying, developing, and offering products and services that provide our utility customers with solutions to their technical problems. You will be responsible for defining and offering customer solutions in the areas of plant reliability, maintenance optimization, component aging management, work management, and digital tools. Customer solutions will typically be medium-sized projects, and you will be working with a small-sized team (1-5 team members) to develop the required offers.

You will report to the Customer Solutions Manager for Digital Services and will be based out of our Cranberry Township, PA location.

Key Responsibilities:

• Demonstrate product knowledge of the offerings within the Digital Optimization Solutions product line, including the areas of:

  • Plant Reliability Optimization

  • Preventive Maintenance Optimization and Condition Monitoring

  • Component Aging Management Programs for Nuclear Power Plant License Renewals

  • Digital SaaS products for Equipment Reliability, Work Packages, and Procedures

• Analyze request for quote (RFQ) requirements and lead proposal development, from development of scope and technical aspects, as well as cost estimates, and development of pricing strategies. Support negotiations with customers to secure order entry and grow backlog.

• Help grow business relationships with utility customer engineers and management to position Westinghouse as a consultative partner in the marketplace.

• Analyze voice of customers and work with Digital Optimization Solutions product leaders to manage the product roadmap and position Digital Optimization Solutions to be the leader in all focus segments.

• Support financial forecasting to provide an accurate assessment of both financial timing and results for opportunities

• Assist Project Managers and Contract Managers on contract changes.

• Facilitate opportunity management and interface with Account Teams and Sales Teams to maintain the opportunity database (Microsoft D365). Additional interface support activities include Growth Planning, Key Opportunity Review, Marketing Material, and Capture Plan Development.

• Work with project execution stakeholders, as needed, to exceed revenue and margin objectives, establishing best scenario for repeat, continued or expanded scopes.

• Assist Product Managers in the development and implementation of strategic plans, ranging from individual product strategies to platform level business plan.

• Complete development opportunities such as contributing to project execution work on a project within the portfolio to deepen product understanding and customer relationships. Although this role has a priority on business development, there is potential for technical development within the relevant product line in conjunction with business needs.

• Communicate effectively and confidently with Westinghouse leadership, capable of conveying both technical and financial information.

   

Qualifications:

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $116,800.00 to $146,000.00 per year.

Why Westinghouse?

Our benefits package is tailored to meet the diverse needs of our employees, while also promoting wellness and career growth. The following are representative of what we offer:

• Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options

• Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members

• 401(k) with Company Match Contributions to support employees' retirement

• Paid Vacations and Company Holidays

• Opportunities for Flexible Work Arrangements to promote work-life balance

• Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers

• Global Recognition and Service Programs to celebrate employee accomplishments and service

• Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality

• Integrity and Trust

• Customer Focus and Innovation

• Speed and Passion to Win

• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

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