Principal Customer Solutions Engineer

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

If this sounds like an environment you would thrive in, we have an exciting opportunity for a Principal Customer Solutions Engineer with our Instrumentation and Controls team. This is a remote opportunity that can be performed from anywhere in the US. 

Duties and Responsibilities (in the order of priority):

Your Day-to-Day:

• Be the technical lead for solution creation, proposals, design, development, and commissioning of Plant Computer and Annunciator systems.
• Develop Large Scale Ovation System Architectures to meet customer needs for long term projects.
• Develop and implement product strategy for new products and/or existing products to new customers/markets.  Develop and maintain a product roadmap and manage financial viability of your portfolio of products.
• Work with customer facing organizations, integrate competitive and market intelligence to develop products with strong customer value propositions. 
• Develop business cases to justify investments to meet market needs while building and maintaining long term, strategic relationships with customers.
• Analyze needs and develop unique customer solutions to address customer competitiveness and long-term viability.
• Analyze contract requirements and develop project-specific deliverables to enable successful program implementation and to enhance customer satisfaction. 
• Lead proposal development teams and oversee complex negotiations with customers to obtain contracts that contribute significant profit margin and revenue growth.  Collaborate with project management to develop contract changes.
• Participate in technical meetings (study meetings, Operational Experience, ...) with the customers
• Develop competitor intelligence and develop solutions to beat the competition.

Education and Qualifications / Skills and Competencies:

Who You Are:

• Bachelors Degree or equivalent.  Advanced degree or equivalent experience preferred.
• 5 years of relevant experience
• Strong organization and communication skills and a proven history of managing and effectively leading multi-disciplinary and multi-cultural teams and interfacing with multiple functional groups.
• Demonstrated successful offer development skills in effectively planning, estimating and executing significantly complex projects/programs, including complex contract negotiations with clients.
• Ability to build consultative relationships with customer, operations, maintenance and engineering decision-makers to enhance Westinghouse’s position as premier value-added supplier.
• Demonstrated ability to oversee project activities and opportunity management, conveying feedback on customer satisfaction, needs and opportunities. 
• Market development experience (preferred).
• Practical knowledge of Emerson Ovation or other Distributed Control System or Plant Computer system Architectures. Basic Network and Virtual System Architectural abilities.
• Power plant operations and/or maintenance experience (desirable).
• Practical knowledge of regulatory and applicable national / international standards applicable to delivery of I&C systems in the Americas.
• Demonstrated business skills, including consideration of financial impact when making decisions.
• Awareness of and ideally past participation in industry organizations related to implementation of Digital I&C.
• Consistent demonstration of driving for results.
• Willingness and ability to travel to sites in the Americas for customer meetings, walk-downs, outages, vendor meetings, industry conferences, etc. as required.
• Mastery of the office productivity tools including Excel, Word, PowerPoint, SharePoint, D365, OneNote, and Outlook.

Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being.  In the U.S. the following are representative of what we offer:

• Competitive Salary
• Comprehensive Health, Wellness and Income Protection Benefits
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

EOE of Minorities / Females / Vets / Disability.

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