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ServiceNow Analyst-Contract- Remote Opportunity

WECTEC Staffing has a contract opportunity for a Service Management Analyst.  A remote position, the Service Management Analyst is essentially a ServiceNow Analyst and is responsible for the day to day operations of the assigned Service Management function. The primary responsibilities include supporting process activities and providing work instructions to ensure that activities are properly documented. The Service Management Analyst will understand and follow recognized ITIL best practices and facilitate cross discipline awareness including cross training and engagement in processes, gather service-related data, create dashboards and participate in performance improvement initiatives.

 

The Service Management Analyst will:

 

  • Provide Service Now tool administration, configuration/customization, reporting services, and support including designing, developing, and updating forms and workflow;
  • Ensure documentation of Development activities includes all necessary steps, is accurate, consistent and contains sufficient detail to comply with established controls and procedures;
  • Responsible for researching and testing of system upgrades and enhancements as well as training and implementation, as assigned;
  • Coordinate Requirements, Design and Development, Testing, and Implementation activities with Service Management Leads and other stakeholders.  Ensure compliance with processes and procedures;
  • Assist IT and Operations support staff, educate on ITSM best practices by facilitating training, creating documentation, and providing one-on-one coaching;
  • Provide regular reporting and presentation of information to communicate status of operations, activities, projects and issues to management and peers in other functional areas;
  • Assist in defining, developing and performing tasks associated with the Westinghouse implementation of software and hardware asset management;
  • Cross train with other Service Management Analysts to learn their disciplines to better understand their process/needs.

 

What we require for consideration:

  • ServiceNow Certified Systems Administrator;
  • Working knowledge of ITIL v3 concepts and processes (ITIL Foundations Certification preferred);
  • Typically one to three years of professional experience in IT Service Management or administering the ServiceNow application;

 

What we would prefer to see in addition to the above:

  • Experience with different ServiceNow modules (eg., ITSM, ITBM, Discovery/CMDB)
  • Experience with Software Asset Management and/or Application Portfolio Management;
  • Experience with, or knowledge of JavaScript;
  • ITIL certification.

Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Requisition Number:  1670
Employee Type:  Professional Hourly
Job Family:  Corporate
Company:  WECTEC Staffing Svcs LLC
Employee Class:  Employee
Posted Date:  Apr 10, 2021
Location: 

Cranberry Township, PA, US, 16066

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting link http://www.westinghousenuclear.com./careers/ 

EOE of Minorities / Females / Vets / Disability.

Keep in mind that only applications completed and submitted via the Westinghouse Careers website will be considered. You can submit your completed application, and also explore other available options, using the following link: link http://www.westinghousenuclear.com/careers/

Get connected with Westinghouse on social media:

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Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.


Nearest Major Market: Pittsburgh

Job Segment: Testing, Technology