Sr. Customer Solutions Manager, Training & Plant Simulators

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

As Senior Customer Solutions Manager of Training and Plant Simulators, you will be responsible for meeting with operating plant customers and understanding their specific needs and requirements. Using this knowledge, you will lead a team to propose a unique and competitive offering. You will be responsible for the technical content, costing, pricing, responsiveness, and quality of each bid.

Knowledge of training and plant simulator products and associated technology is necessary to support customer consultative selling, interactions, and negotiations, as well as to engage on emergent customer issues, and support resolution of challenges during execution of ongoing projects. You will be asked to collaborate with Global Markets, Sales, Engineering, Supply Chain, and Project Management to close on opportunities, and you will also work with Global Product Management to set product strategy, providing voice of customers and suggestions for product and service improvements to enhance value propositions. Finally, you will be responsible for business financial objectives including orders entered, opportunity pipeline growth, and margin as sold.

You will report to the Director of Digital Optimization Solutions. This is a remote role that can be performed from anywhere within the United States.

Key Responsibilities:

• Develop and leverage key customer relationships to facilitate understanding of customer needs and create proposals with a value proposition to meet customer needs and secure Orders Entered (OE). Accountable for OE and opportunity pipeline growth for product/technology areas.

• Assess near-term market trends, customer buying patterns and competitor moves to adjust product positioning. Recommend price to capture maximum market value while delivering on business plan assumptions such as margin as sold; collaborate with sales to align on final price to customer. Collaborate with sales on capture planning and final order negotiations.

• Support project portfolio manager activities to aggregate product financials and (at least) monthly financial forecasting. Support project portfolio manager activities to develop resource demand signal for Engineering and Supply Chain.

• Engage on emergent customer issues, leading team until project management is available and engaged, working with collective team to develop technical and commercial solutions. Collaborate with project teams to understand the status of projects, supporting resolution of challenges during project execution.

• Develop relationships with internal stakeholders, such as Engineering resource managers, to ensure people, processes and technology are available to deliver offer commitments and enable market growth. Collaborate with Engineering resource managers to produce high quality proposals.

• Ensure good understanding of Intellectual Property aspects of offers and ongoing projects; facilitate needed discussions to develop position on IP. Jointly own approval for release of IP to external stakeholders (e.g., customers, 3rd parties) with Engineering.

• Collaborate and co-ordinate with peer leaders in the other Product Segments to ensure cohesive approach to market and holistic customer support and satisfaction; collaborate to develop cohesive, joint proposals

• Collaborate with Global Product Management on product strategy, product roadmaps, technology roadmaps, innovation ideas, etc.

Qualifications:

• Bachelor's degree in engineering or related technical discipline

• 10+ years relevant experience in product management, product engineering, product resource management, business or operation with increasing progression and complexity and levels

• Knowledge of Nuclear Power Plant design, market and customers

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Why Westinghouse?

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being.  In the U.S. the following are representative of what we offer:

• Competitive Salary
• Comprehensive Health, Wellness and Income Protection Benefits
• Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

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