Services Delivery Manager - Westinghouse Government Services (WGS)

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

The Services Delivery Manager - Westinghouse Government Services (WGS) provides leadership to Operational sites where WGS performs work, to ensure Westinghouse Government Services delivers safe, high-quality results with a focus on customer satisfaction. Achieve financial targets set for the customer.  Builds and maintains valuable customer relationships through a solid understanding of the site-specific needs and the customers protocol to support the overall strategic plan of WGS.

Your Day to Day:

• Serve as a WGS presence at customer site, representing the ability to respond to planned and emergent customer needs.
• Provides valuable customer information that helps build relationships and a broader understanding of the customer’s site needs.
• Support Business Development activities, including but not limited to proposal development, forecasting and margin opportunities

• Act as a liaison for customers to support product growth, opportunities as well as to foster climate of partnership while supporting project delivery
• Collaborate with the appropriate internal and external resource providers to ensure that customer expectations are met, and execution on deliverables is accomplished within the appropriate time frame.
• Ensuring adequate resource capacity and capability are in place to support fulfillment of customer commitments
• Champion of continuous improvement and organizational learning within the standard services.
• Ensure WGS activities and interactions are being implemented consistent with the site specific environment, policies, procedures and organization to meet requirements and eliminate costs.
• Foster a positive work environment through coaching, engagement, empowerment and recognition. Instill culture of collaboration and effective teamwork across various functions.
• Support career development and progression of team members, in line with business needs and personal interests.  Builds workforce and leadership skills through targeted development plans.

Who You Are:

• Bachelor’s degree in Engineering or equivalent related technical discipline. 
• 10 + years of nuclear experience, preferably in a field service, outage and/or on-site utility experience. Significant customer facing experience at the plant and corporate level.
• Must be a US Citizen and achieve Q-clearance status

Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being.  In the U.S. the following are representative of what we offer:

• Competitive Salary
• Comprehensive Health, Wellness and Income Protection Benefits
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

EOE of Minorities / Females / Vets / Disability.

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