Deskside Support Technician

Requisition Number:  12249
Company:  W Electric Poland LLC

Krakow, MA, PL, n/a

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.


The ISD Global Support Technician is responsible for performing work across multiple areas (sites) and providing support to end users on a variety of issues.  Identify, research, and resolve technical problems. Respond to escalated incidents as well as telephone calls, email, and chat requests for technical support from end users.

Provide and is responsible for the setup, configuration, troubleshooting, analysis and repairing of computer systems, computer peripherals, mobile devices, and telephones.  Install, operate, test, maintain, diagnose, and monitor computer and support equipment operations by utilizing advanced troubleshooting techniques and departmental procedures.  This role is required to work at our Krakow, Poland location with some as needed travel to Warsaw to set up and support new employees as needed.  This a day shift role.


Your Day to Day:

  • Troubleshoot and repair personal computer equipment and mobile devices. Analyze user related problems to determine problem source.  Notify appropriate personnel of problem source and assist in the resolution.
  • Network monitoring, Change Coordination, and Configuration, Drawing Management, Hardware and Software upgrades.
  • Provide support for Infrastructure and System Upgrades, System Refresh, Outages, and various IT related projects.
  • Installs, Moves, Adds, Changes to PC, peripherals, PBX telephony and printer devices.
  • Support and Troubleshoot Video Conference equipment.
  • Provide support for Active Directory and hands on support and for servers and network equipment.
  • Manage the local IT asset inventory, stockroom, and CMDB
  • Assist in Virus Remediation and security incident response, as required.
  • Manage on call/afterhours support for responsible office locations (Where Applicable).
  • Order computer peripherals and process invoicing using SAP / Ariba.


Who You Are:

  • Bachelor's Degree in IT field OR High School Diploma plus 3-5 years of experience in related IT Field.
  • Up to 3 years experience in the field with the Bachelor's Degree
  • MCSE Certification is a plus
  • Experience working with remote control software applications is desired
  • Experience with Windows operating systems
  • Basic Network Administration &/or Networking Configuration
  • Excellent Problem Solving and Communication Skills
  • Ability to troubleshoot and solve problems independently by effectively leveraging provided tools


Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions.

  • Stable employment in newly created SSC in Kraków
  • Outstanding and supportive atmosphere of collaboration in the team and in Westinghouse group
  • Attractive remuneration with bonuses
  • Hybrid model of work, flexible working time
  • Benefit package with Multisport card
  • Life insurance
  • Private Medical Care
  • Charity initiatives
  • Parking space for employees
  • Employee referral program


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Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.


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