HR Employee Service Center Representative

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace. 

As a HR Employee Service Center Representative in a Multi-lingual HR Service Center, your responsibilities will include but won’t be limited to: 

• Providing support for and management of customer inquiries through an HR ticketing system. Inquiries will be managed by various channels (phone, webchat, email, or other). Type of support needed may include questions on: HR procedures, employment benefits, salary and pay-slip questions, on-boarding, paid time off including vacation/holiday/leave of absence allocation and conditions, overtime, off-boarding and many others HR questions 

• Explaining how to use the online HR systems, HR portal, view paystub, etc. 

• Investigating more complex cases 

• Responding to inquiries including, but not limited to, HR policy and procedure, health and wellness benefits, pension, and verification of employment 

• Supporting day-to-day HR inquiries with the highest level of customer service via all HR Service request channels 

• Perform basic HR transactional tasks by management of employee data through the SuccessFactors HR system 

• Initiate and support all global onboarding tasks 

• Guiding employees through the appropriate on and offboarding policies 

• Assisting with administrative tasks, data entry as needed 

• Maintaining information systems, preparing appropriate documentation, and processing necessary paperwork 

• Focus on continuous improvement through shared knowledge and lessons learned 

Requirements: 

• Excellent English: C1 minimum, read, write and speak 

• Excellent knowledge of Spanish or Sweedish or French as C1 minimum, read, write and speak 

• Experience in Customer Service required    

• Adaptability and attention to details 

• Excellent written and verbal communication skills 

• Self-motivation and willingness to learn 

• Good knowledge of MS Office (Word, Excel)  
• Knowledge of German, Italian, Dutch or Mandarin woud be an asset

• Knowledge of SAP HR, SuccessFactors, Service Now or other HR systems is a plus  

• Ability to work in a shift schedule (1st shift 8 am -4 pm, 2nd shift 3 pm-11 pm) 
• Authorization to work in the Employing Country (Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country.)

Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system: 

• Safety and Quality 
• Integrity and Trust 
• Customer Focus and Innovation 
• Speed and Passion to Win 
• Teamwork and Accountability 

Westinghouse offers great benefits to all our employees around the globe to keep them healthy and enhance their well-being.  

Benefits offered in Poland include:

• Stable employment
• Outstanding and supportive atmosphere of collaboration in the team and in Westinghouse group
• Attractive remuneration with bonuses
• Hybrid model of work, flexible working time
• MyBenefit Cafeteria
• Life insurance
• Private Medical Care
• Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
• Charity initiatives
• Parking space for employees
• Employee referral program

You can learn more about Westinghouse by visiting http://www.westinghousenuclear.com. 

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

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