HR Employee Service Center Representative

As a HR Employee Service Center Representative in a Multi-lingual HR Service Center, your responsibilities will include but won’t be limited to: 

• Providing support for and management of customer inquiries through an HR ticketing system. Inquiries will be managed by various channels (phone, webchat, email, or other). Type of support needed may include questions on: HR
• procedures, employment benefits, salary and pay-slip questions, on-boarding, paid time off including vacation/holiday/leave of absence allocation and conditions, overtime, off-boarding and many others HR questions 
• Explaining how to use the online HR systems, HR portal, view paystub, etc. 
• Investigating more complex cases 
• Responding to inquiries including, but not limited to, HR policy and procedure, health and wellness benefits, pension, and verification of employment 
• Supporting day-to-day HR inquiries with the highest level of customer service via all HR Service request channels 
• Perform basic HR transactional tasks by management of employee data through the SuccessFactors HR system 
• Initiate and support all global onboarding tasks 
• Guiding employees through the appropriate on and offboarding policies 
• Assisting with administrative tasks, data entry as needed 
• Maintaining information systems, preparing appropriate documentation, and processing necessary paperwork 
• Focus on continuous improvement through shared knowledge and lessons learned 
   

Requirements: 

• Excellent English: C1 minimum, read, write and speak 
• Experience in Customer Service required    
• Adaptability and attention to details 
• Excellent written and verbal communication skills 
• Self-motivation and willingness to learn 
• Good knowledge of MS Office (Word, Excel)  
• Knowledge of German, Italian, Dutch or Mandarin woud be an asset
• Knowledge of SAP HR, SuccessFactors, Service Now or other HR systems is a plus
• This position follows a fixed shift schedule: 2nd shift (3:00 PM – 11:00 PM). Please note that this is not a rotating shift role—you will be assigned to one of the two shifts
• Authorization to work in the Employing Country (Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country.)