Lead, EMEA HR Administrator

Requisition Number:  9268
Company:  W Electric Poland LLC
Location: 

Krakow, MA, PL, DEFAULT

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

 

The Lead, EMEA HR Administrator leads the HR Shares Services team in EMEA and oversees the customer service operations managed by the HRA team within hrX Case Assist in support of various customers, including employees, managers, HR Business Partners, former employees, and vendors.  The Lead, EMEA HR Administrator serves as a second-level point of contact to resolve escalated items and provides accurate, responsive, and efficient communication to ensure resolution in a timely manner.  

 

Your Day to Day:

  • Collaborates with COEs to influence effective, efficient, and customer focused services
  • Works with subject matter experts to ensure HR system knowledge base is current and team is adequately trained on any changes
  • Regularly monitors ticket volume and metric reports to monitor performance and trends and adherence to established SLAs
  • Develops and maintains standard operating procedures while continuously seeking process improvement opportunities
  • Ensures a positive work environment, models excellent customer service, identify and recommend areas for improvement, plan and define performance goals with clear objectives
  • Participate in special projects as needed in support of system process improvements and transitions in collaboration with COEs and other stakeholders

 

Who You Are:

  • Bachelor’s degree preferred
  • 5 years experience in HR, preferably within HR Operations or Share Service team
  • Experience utilizing HRIS and case management ticketing systems (SAP SuccessFactors and hrX Assist a plus)
  • Knowledge of HR policies, programs, and operations
  • Strong leadership and communication skills with a focus on team building
  • Effective time management and attention to detail
  • Must be proficient in Microsoft Word, Excel, PowerPoint
  • Strong analytical, verbal and written communication skills

Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

  • Safety and Quality
  • Integrity and Trust
  • Customer Focus and Innovation
  • Speed and Passion to Win
  • Teamwork and Accountability

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being.  In the U.S. the following are representative of what we offer:

  • Competitive Salary
  • Comprehensive Health, Wellness and Income Protection Benefits
  • 401(k) Savings Plan with Company Match
  • Paid Vacations and Holidays
  • Opportunities for Flexible Work Arrangements
  • Educational Reimbursement Program
  • Employee Referral Program

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

EOE of Minorities / Females / Vets / Disability.

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Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

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