Supervisor - Network Operations

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace. 

Reporting to the Network Services Manager, this supervisor‑level role oversees the operational performance and reliability of the Westinghouse Enterprise Network.

Working within a Plan–Build–Run model, you will lead day‑to‑day Run operations and collaborates with the Build team to ensure smooth handoff of new solutions into production. The supervisor provides operational input during design and implementation, ensuring new services are supportable, stable. The Network Operations Supervisor ensures all operational services follow the defined best practice ITIL framework and within the defined service level agreements.

Responsibilities:

• Team Leadership & Oversight

  • Oversee a team of Infrastructure Operations Engineers (junior through senior level).

  • Assign and prioritize daily tasks, incidents, problem and change requests.

  • Promote accountability by setting clear goals, and measurable performance outcomes.

  • Conduct regular team meetings, performance reviews, and coaching sessions.

  Operational Excellence

  • Ensure adherence to ITIL processes (Incident, Problem, Change Management).

  • Monitor ticket queues and ensure resolution per SLA.

  • Validate complete patching, backup, and maintenance activities.

  • Oversee health checks for circuit optimization, LAN/WAN environments.

  • Ensure compliance with security baselines and audit requirements.

  • Validate complete backups of configs.

  • Produce weekly/monthly operational reports (incidents, SLA compliance, capacity trends).

  • Define proactive monitoring strategies to cover operational gaps.

  • Identify gaps in operational workflows and propose automation or process enhancements.

  • Partner with Problem Management to validate permanent fixes and reduce operational risk.

  Escalation Management

  • Be a primary escalation point for high priority incidents before engaging the build teams.

  • Lead response efforts during high‑severity or business‑impacting incidents, ensuring rapid triage

  • Coordinate with cross‑functional teams (network, security, applications, Build teams) during complex or multi‑platform incidents.

  • Provide updates to leadership and partners throughout major incident response activities.

  • Drive post‑incident root cause analysis and document and implement corrective and preventive actions.

  • Review recurring incidents and systemic issues, escalating patterns for long‑term remediation.

  Stakeholder Collaboration

  • Communicate status of critical incidents and planned changes to management and partners.

  • Collaborate with architecture and security teams for cross-platform programs.

  • Partner with the Build team to ensure smooth handoff of new solutions into production and readiness for ongoing operations.

  • Work with compliance, audit, and risk teams to support evidence collection, remediation tracking, and adherence to IT governance requirements

  • Participate in project planning and review sessions to represent Run‑operations requirements, risks, and supportability considerations.

  • Coordinate with network, database, application, and service desk teams to resolve cross‑functional issues and align operational activities.

Qualifications:

• BS or similar applicable degree or equivalent experience

• 7 years of IT experience with at least 4 years in Networking

• ITIL Foundations (Preferred)

• Agile Fundamentals (Preferred)

• CCNP (Preferred)

• Experience in leadership of within a diverse team of direct reports.

• Experience in influence positive change by inspiring teams, building understanding across partners, and driving improvements that enhance operational performance.

• Experience in communicating across all organizational levels, ensuring alignment between IT and business teams through clear, precise, and context‑appropriate messaging.

• Strong experience with absorbing new technical and functional knowledge

• Demonstrated ability in process management and continuous improvement.

• Strong commitment to operational excellence, taking ownership of production challenges and acting swiftly to mitigate risks.

• Experienced in managing cross‑functional projects, using data‑driven decision‑making and creative problem‑solving to deliver impactful results.

• Experience in launching new programs and promoting new technologies, ensuring a smooth adoption and long‑term sustainability.

• An understanding of IT infrastructure principals, capabilities, and architecture.

• Established experience with IT compliance controls.

• Comfortable operating in ambiguous and rapidly changing environments, maintaining focus, adaptability, and problem‑solving mindset.

• Experience across a variety of IT functions, including applications, infrastructure, and service delivery

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be 17,000 to 21,250 PLN gross per month. In addition to the base pay, this role may be eligible for incentive pay based on company and individual performance.

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Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system: 

• Safety and Quality 
• Integrity and Trust 
• Customer Focus and Innovation 
• Speed and Passion to Win 
• Teamwork and Accountability 

Westinghouse offers great benefits to all our employees around the globe to keep them healthy and enhance their well-being.  

Benefits offered in Poland include:

• Stable employment
• Outstanding and supportive atmosphere of collaboration in the team and in Westinghouse group
• Attractive remuneration with bonuses
• Hybrid model of work, flexible working time
• MyBenefit Cafeteria
• Life insurance
• Private Medical Care
• Private Group Insurance
• Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
• Charity initiatives
• Parking space for employees
• Employee referral program

You can learn more about Westinghouse by visiting http://www.westinghousenuclear.com. 

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

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