Customer Solutions Manager - I&C Services

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About the role:

As a Customer Solutions Manager of Instrumentation and Controls (I&C) Services you will play a critical role in steering our company's future and shareholder value by driving product the product portfolio and lead the development of offers in partnership with business operations. This role will provide expert advice, analysis, leadership and hold accountability for driving process and product improvements to increase near term (1-2 year) market share and capture orders. The role is critical in defining the trajectory for our product offering and enhancing our competitive edge in the marketplace. In addition, this leader will become the expert in understanding the needs of the business and translating them into processes that are enabled by the respective systems (D365, SAP, PROMOT, etc.).

You will report to the Sr Director of Specialty Outage & Maintenance Services and be located at Waltz Mill facility in Madison, PA. This is a hybrid position with 25% of time at Waltz Mill, 10-20% travel for weekday business trips, and the remaining 55-65% from a remote location.

Key Responsibilities:

• Bid/Proposal (Primary): Lead bid/proposal efforts to develop highly competitive proposals.
• Product Leadership (Secondary):
  • Support product managers in the development of long-term growth and innovation strategies.
  • Define the product vision, strategy, and roadmap in alignment with the company's goals and customer needs
  • Lead and track portfolio forecasting
  • Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to deliver high-quality products and features
  • Conduct market research, user feedback, and data analysis to identify user problems, validate solutions, and measure outcomes
  • Communicate the product value proposition, features, and benefits to internal and external stakeholders, such as executives, investors, partners, and users
  • Prioritize and manage the product backlog, scope, and timeline, and ensure effective delivery of product releases
• Communication: Develop trusting relationships with internal and external leaders to grow market intelligence and position Westinghouse to win.
• Metrics/Schedules: Proactively develop and report out to AOMs leadership metrics to track initiative progress, actions, and results.

Qualifications:

• Bachelor's degree in computer science, engineering, business, or related field
• Masters In Business Administration or willingness to obtain is preferred.
• 5+ years of relevant experience in a technical discipline
• Experience in I&C Services within the commercial nuclear power market is preferred
• 3+ years of experience in product management and/or project management is preferred
• Strong knowledge of strategic business and product development
• Ability to use data and user feedback to drive product decisions

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $130,400 to $163,000 per year. In addition to the base pay, this role may be eligible for incentive pay based on company and individual performance. 

#LI-Hybrid

Why Westinghouse?

Our benefits package is tailored to meet the diverse needs of our employees, while also promoting wellness and career growth. The following are representative of what we offer:

• Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
• Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
• 401(k) with Company Match Contributions to support employees' retirement
• Paid Vacations and Company Holidays
• Opportunities for Flexible Work Arrangements to promote work-life balance
• Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
• Global Recognition and Service Programs to celebrate employee accomplishments and service
• Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

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