Customer Solutions Manager - PWR

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

As a Customer Solutions Manager (CSM), you will lead the PWR Reactor Services efforts related to the implementation of the PWR growth strategy and offer development initiatives.  You will lead the business segment on PWR Reactor Services for current and future utility customers, and help Westinghouse differentiate and provide competitive offerings through understanding of customer-specific needs and requirements, solution selection, technical content of proposal, costing & pricing, responsiveness, and quality of bid.  You will also help ensure programs are delivered successfully to our customers.

What your Day to Day Looks Like

• Lead efforts to leverage / develop key customer relationships at Nuclear Utilities, specifically in Reactor Services, Engineering and Delivery of Tooling Solutions and work to facilitate the understanding of customer needs; ultimately create proposals with strong value propositions to meet customer goals and secure Orders Entered (OE).   The CSM will be accountable for OE and opportunity pipeline growth for product/technology areas in this portfolio.
• Work in the Reactor Services product line to monitor and assess near-term client trends, customer buying patterns and competitor moves to adjust product positioning.  Recommend and validate the price to capture maximum market value at America’s plant while delivering on business plan assumptions such as Margin As Sold; collaborate with the Sales team, to align on final price to customer.  Collaborate with Sales on capture planning and final order negotiations.
• Support the Reactor Services Senior Director to provide accurate product financials as well as regular financial forecasting.  Support the business unit by developing resource demand signal for PWR and BWR Reactor Services, ancillary services (thimble replacement and other services within the reactor vessel, for example), and integrate Global Engineering Service (GES)/Global Operation Services (GOS) engineering needs and engage with GES/GOS resource management when needed.
• Develop relationships with internal stakeholders, such as Sales Teams, Account Executives, adjacent services (Inspections, Upgrades, Welding and Machining, BWR services, Customer Integration, and Global Engineering Services (GES) resource management, to ensure people, processes and technology are available to deliver offer commitments as well as enable market growth and to generate and provide high quality proposals to America’s utilities.
• Navigate the various product lines within Americas Outage and Maintenance Services as opportunities arise, interfacing with other Customer Solutions Managers and Engineers, as needed

Who You Are:

• Bachelor's degree in Engineering or related technical discipline
• 5+ years of relevant experience in product management, business or operations with increasing progression and complexity.
  • 10-15 years of experience strongly preferred
• Knowledge of Nuclear Power Plant design, market and customers are preferred.
• Ability to build strong customer relationships and provide customer insights.

Why Westinghouse?

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being.  In the U.S. the following are representative of what we offer:

• Competitive Salary
• Comprehensive Health, Wellness and Income Protection Benefits
• Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

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