Customer Solutions Manager, Specialty Welding and Machining

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

As a Customer Solutions Manager you will lead the Specialty Welding & Machining efforts related to reactor component upgrades, replacements and repairs and other scopes related to the Specialty Welding & Machining scope of supply. This includes field welding and machining, reactor head, core barrel and piping repairs. The implementation of additional plant life extensions will support business growth that is expected as a result of aging plant issues associated with additional operating life of plant components. You will lead the business segment for these opportunities and help Westinghouse differentiate and provide competitive offerings through understanding of customer-specific requirements, solution selection, technical content of proposal, costing and pricing, responsiveness, and quality of bid. You position will also help ensure programs are delivered to our customers.

You will report to the Vice President of Specialty Welding and Machining. This is a remote position that can be performed from anywhere within the United States.

Key Responsibilities:

• Cultivate and leverage key customer relationships to understand needs and develop compelling proposals with strong value propositions. Accountable for Original Equipment (OE) and opportunity pipeline growth across assigned product and technology areas.
• Lead technical development and cost estimating for welding and machining opportunities ranging from emergent repairs to large component replacements.
• Monitor near-term market trends, customer buying behaviors, and competitor actions to refine product positioning. Recommend pricing strategies that maximize market value while aligning with business plan assumptions (e.g., MAS). Collaborate with Sales on capture planning and final order negotiations.
• Support Strategic Work Management (SWM) activities, including aggregation of product financials and monthly financial forecasting. Contribute to business unit resource planning and coordinate with resource management as needed.
• Lead resolution of emergent customer issues until project management is engaged. Partner with project teams to monitor execution status and help resolve technical and commercial challenges.
• Build strong internal partnerships with stakeholders such as RCU to ensure alignment of people, processes, and technology with offer commitments and market growth objectives. Collaborate with Resource Managers and Sales/Commercial Integration to deliver high-quality proposals.
• Work closely with engineering, production, and quality teams to design and propose tailored solutions, including material selection, welding processes, machining tolerances, and prototyping.
• Provide expert guidance on welding techniques, machining best practices, and compliance with industry standards.
• Coordinate with peer leaders in AOMS and LTO to ensure a unified market approach and comprehensive customer support (e.g., clevis bolt inspection, engineering, and field replacement). Collaborate on integrated proposals.
• Navigate across AOMS and LTO product lines as opportunities arise, engaging with Customer Solutions Managers and Engineers as needed.
• Partner with Global Product Management on product strategy, roadmaps, innovation initiatives, and technology development.
• Track project metrics, customer feedback, and market trends to generate insights that inform strategic decisions and continuous improvement.

Qualifications:

• Bachelor’s degree in Engineering or a related technical discipline, or equivalent technical experience is required.
• 7+ years of relevant experience in product management, business, or operations—preferably in the welding and machining services or nuclear field services industries.
• Strong knowledge of field welding and machining is preferred.
• Proven ability to build and maintain strong customer relationships and deliver customer insights. Demonstrates strategic thinking, competitor analysis, and business acumen.
• Results-oriented, enthusiastic, and a creative self-starter with excellent verbal and written communication skills.
• Knowledgeable in the use of MS Project or Primavera P6 (preferred).

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $130,400.00 to $163,000.00 per year. In addition to the base pay, this role may be eligible for incentive pay based on company and individual performance.))

#LI-Remote

Why Westinghouse?

Our benefits package is tailored to meet the diverse needs of our employees, while also promoting wellness and career growth. The following are representative of what we offer:

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality

• Integrity and Trust

• Customer Focus and Innovation

• Speed and Passion to Win

• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

Get connected with Westinghouse on social media: Twitter | Facebook | LinkedIn| YouTube