Customer Solutions Manager, Specialty Welding and Machining

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

As a Customer Solutions Manager you will lead the Specialty Welding & Machining efforts related to reactor component upgrades, replacements and repairs and other scopes related to the Specialty Welding & Machining scope of supply. This includes field welding and machining, reactor head, core barrel and piping repairs. The implementation of additional plant life extensions will support business growth that is expected as a result of aging plant issues associated with additional operating life of plant components. You will lead the business segment for these opportunities and help Westinghouse differentiate and provide competitive offerings through understanding of customer-specific requirements, solution selection, technical content of proposal, costing and pricing, responsiveness, and quality of bid. You position will also help ensure programs are delivered to our customers.

You will report to the Vice President of Specialty Welding and Machining. This is a remote position that can be performed from anywhere within the United States.

Key Responsibilities:

• Develop/leverage key customer relationships to facilitate understanding of customer needs and create proposals with value proposition to meet customer needs and secure OE. Accountable for OE and opportunity pipeline growth for product/technology areas. You will be accountable for OE and opportunity pipeline growth for product/technology areas in this portfolio.

• Assess near-term market trends, customer buying patterns and competitor moves to adjust product positioning. Recommend price to capture maximum market value while delivering on business plan assumptions such as MAS; collaborate with sales to align on final price to customer. Collaborate with sales on capture planning and final order negotiations.

• Support SWM activities to aggregate product financials and (at least) monthly financial forecasting.

• Support business unit activities to develop resource demand signal and engage with resource management when needed.

• Engage on emergent customer issues, leading team until project management is available and engaged, working with collective team to develop technical and commercial solutions.

• Collaborate with project teams to understand status of projects, supporting resolution of challenges during project execution.

• Develop relationships with internal stakeholders, such as RCU, to ensure people, processes and technology are available to deliver offer commitments and enable market growth. Ensure collaboration with resource managers occurs, along with Sales / Commercial Integration to generate and provide high quality proposals.

• Collaborate and co-ordinate with peer leaders in AOMS and LTO to ensure cohesive approach to market and holistic customer support and satisfaction (e.g., clevis bolt inspection + clevis bolt engineering + clevis bold field replacement); collaborate to develop cohesive, joint proposals

• Navigate the various product lines within AOMS and LTO as opportunities arise, working with other Customer Solutions Managers and Engineers,

• Collaborate with global product management on product strategy, product roadmaps, technology roadmaps, innovation ideas, etc.

Qualifications:

• Bachelor's degree in Engineering or related technical discipline or technical degree in related technical discipline or demonstrated related experience.

• 10+ years of relevant experience in product management, business or operations preferably in the welding and machining service industry or nuclear field service industry.

• Knowledge of field welding and machining.

• Ability to build strong customer relationships and provide customer insights.

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $130,400.00 to $163,000.00 per year. In addition to the base pay, this role may be eligible for incentive pay based on company and individual performance.))

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Why Westinghouse?

Our benefits package is tailored to meet the diverse needs of our employees, while also promoting wellness and career growth. The following are representative of what we offer:

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality

• Integrity and Trust

• Customer Focus and Innovation

• Speed and Passion to Win

• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

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