Account Specialist

We are searching  an Account Specialist on behalf of our client.  This position will be responsible for providing support to the client’s customers (residential solar installation companies and consumers). This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that their customers may have.

This position requires the availability to work:

• 12:00PM-9:00PM EST,  2:00PM-11:00PM EST, and 9:00AM- 6:00PM.
• May include Saturdays.

Location:  Juno Beach, FL.    This is a 4-month contract assignment with possibility of turning into a direct hire position.

As Account Specialist, you will be asked to:

• Become a main point of contact for our customers and provide exceptional support and problem solve to enable their success.
• Manage each issue to resolution while providing clear communication and expectations.

Job Duties

• Troubleshoot and resolve technical issues related to our proprietary software platform, solar panels, inverters, monitoring systems, and other solar components.
• Collaborate closely with other departments to escalate and resolve complex technical issues promptly.
• Provide exceptional customer service through phone, email, chat, etc.
• Become an expert on both financing and sales/operations workflows
• Be a knowledge resource and an escalation point for our customers
• Provide solutions to problems while educating and training our customers
• Document customer interactions with accurate and detailed interaction logs
• Serve as a voice of the customer and work with the team to improve our program and processes
• Work with team members, supervisors and management to adhere to quality standards and achieve service level goals

• Proactively escalate potential issues or anomalies to management
• Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base
• Create a positive work environment through collaborating with direct teammates and internal stakeholders

Preferred Qualifications

• Previous helpdesk or software support experience, preferably in the solar industry

• Strong proficiency using SaaS software

• Proactive and solution-oriented

• Experience in solar or motivated to learn more about the solar industry

• BA/BS degree or equivalent practical experience

EOE of Minorities / Females / Vets / Disability.

FL: 16677