Account Specialist v

Account Specialist – Contract 6 months

Juno Beach, FL

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Your Day-to-Day: 

This position will be responsible for providing support to the customers (residential solar installation companies and consumers).  Opportunity to go perm depending on performance.

• Troubleshoot and resolve technical issues related to our proprietary software platform, solar panels, inverters, monitoring systems, and other solar components.
• Collaborate closely with other departments to escalate and resolve complex technical issues promptly.
• Provide exceptional customer service through phone, email, chat, etc.
• Become an expert on both financing and sales/operations workflows
• Be a knowledge resource and an escalation point for our customers
• Provide solutions to problems while educating and training our customers
• Document customer interactions with accurate and detailed interaction logs
• Serve as a voice of the customer and work with the team to improve our program and processes
• Work with team members, supervisors and management to adhere to quality standards and achieve service level goals
• Proactively escalate potential issues or anomalies to management
• Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base
• Create a positive work environment through collaborating with direct teammates and internal stakeholders

Who You Are:

As a successful candidate, you will bring the following to the team: 

• Previous helpdesk or software support experience, preferably in the solar industry
• Strong proficiency using SaaS software
• Proactive and solution-oriented
• Experience in solar or motivated to learn more about the solar industry

• BA/BS degree or equivalent practical experience
• Must be  available to work rotating 9:00AM-6:00PM and 12:00PM-9:00PM EST and possible Saturdays. (The shift would likely be Tues-Saturday. No Overtime.)

Why WECTEC Staffing Services?

WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our employees each day.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following: 

• Competitive Pay
• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

EOE of Minorities / Females / Vets / Disability.

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com

EOE of Minorities / Females / Vets / Disability.

You can submit your completed application, and also explore other available options, using the following link: careers.westinghousenuclear.com

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