Customer Service Rep II
Requisition Number:
23611
Company:
Location:
OTHER, MA, US, 0
We are searching for a Customer Service Rep II on behalf of our client. This is a 1 yr. contract assignment. (W-2) This position requires some decision making to respond to and resolve routine and non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies.
Location: Houston, Texas 77002
This is a 1 yr. contract assignment. (W-2)
Responsibilities
- Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of response.
- Provides direction and guidance to less experienced team members. May receive inbound Assist telephone calls.
- Responds to assist from call centers inquiries in an efficient and courteous manner and records/processes commitments on customers’ accounts as appropriate.
- Also, work with call centers and customers to resolve agency/customer issues.
- Reports fraudulent conditions to management.
Requirements
- High School Diploma
- 2 years of customer service experience
- Any experience in Texas deregulation a plus.
EOE of Minorities / Females / Vets / Disability.
FL: 17382
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