EMEA OPS Account Manager

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

If this sounds like an environment you would thrive in, we have an exciting opportunity for an EMEA OPS Account Manager.

The Manager, EMEA Supply Chain Account Management leads a group of account managers who act as a key conduit to ensure the smooth flow of information between the Business Unit (BU) and the GSCS (Global Supply Chain Solutions) Team for our operating plants business segments in the EMEA region.  The account management function is also programmatic in nature, with responsibility to lead GSCS resources across the GSCS functional groups in delivering direct procurements to support projects and revenue recognition for the business.  This role will lead a group of account managers serving multiple segments within our LTO and OMS organization. 

Your Day-to-Day:

1. Aggregate demand from BU for GSCS and supplier activities (business opportunity identification, supplier SIOP)
2. Lead Bid and Proposal (B&P) identification and execution
3. Act as issue resolution point of contact for BU stakeholders
4. Serve as voice of the customer within the GSCS organization
5. Understand project delivery performance at BU level and drive management/resolution of variances with Procurement Program Management (PPM) and Supplier Performance Engineering (SPE) teams
6. Lead Get to Green (G2G) Process for BU segment to track key metrics, observe abnormal conditions and lead 9-step problem solving activities with GSCS functions to resolve issues
7. Lead Escalation Process for BU segment through our issue management database to monitor issue entry and identify GSCS resources to lead issue resolution

This role will lead a team of individuals responsible for executing the following activities for multiple segments in the LTO and OMS organizations:

1. Create and align with the Business on a rolling 5-year forecast at a category demand plan level:
   1. Build and leverage relationships with BU leadership and WEC customer facing teams to understand and develop solutions across BU’s portfolio and end-Customers (Nuclear Power Plants)
   2. Continuously translate BU sales pipeline of Backlog, Book & Bill, and Unidentified into future 3rd party material and services needs and incorporate updates into offer/project tracking system to ensure communication of forecasted needs within GSCS
   3. Heavy involvement in the B&P activities to ensure: supplier selection, risk mitigation planning/ optionality, customer-desired contractual flow down risks, and schedule and cost feasibility preserve Margin as Sold vs Margin as Delivered as it relates to 3rd party supply base
   4. Identify cost savings opportunities within organizational tracking tool and ensure alignment to savings goal, including feedback and management across the GSCS functional groups
   5. Special focus on leveraging Best Cost Country (BCC) capability to ensure WEC is competitive on a global basis
2. Provide input into project planning proposals and approval stage-gates:
   1. Supply base technical capability
   2. Supply base commercial / T’s&C’s
   3. Supply base quality, performance, and risk
   4. Overall project schedule and cost feasibility as it relates to critical supply base performance
   5. Own all Limits of Authority (LOA) (corporate governance process) and GSCS policies as it relates to Business Units’ supply chain activities
   6. Deliver presentations to executives for large offers to review key offer content, including suppliers, cost, schedule, risk, terms and conditions gaps, etc.
   7. Finalize with Business Unit and Project Management Office key accountabilities and raise concerns where there is a gap or a conflict that could negatively impact margin as sold, margin as delivered or Cost of Poor Quality.
   8. Ensure comprehensive risks are understood in a project-based, highly customized nuclear plant engineered solutions, where majority of procurement is First of A Kind (FOAK) order, with very low/no repeatability, meeting Nuclear Safety regulations and policies
3. Own the execution and coordination by being the conduit with BU project stakeholders for:
   1. Contract flow downs, back-to-back protections, and contractual risks at the Purchase Order (PO) level
   2. Leverage shared service center transactional capability to drive pro-active reporting at PO level to ensure schedule, cost, quality compliance of third-party supply base
   3. Link to Supplier Qualification and Performance Engineering organization to ensure oversight plans are on track to mitigate risk when needed
   4. Drive Division of Responsibility (DOR), roles and responsibilities between Business Unit and Supply Chain organization (e.g. Quality requisitions, scopes of work/feasibility of specifications, supplier communications, problem escalation, goods receipt, approvals, etc.)

The role requires a few critical skills that are the cornerstones of the role.  The Account Managers will first and foremost will be required to communicate business details in a firm and decisive fashion.  The Account Managers must have strong big-picture, strategic thinking skills, and must be adept at translating BU needs into actionable requests to the GSCS functions.

The Account Managers need to place themselves as a trusted partner for all internal customers in the GSCS functional teams and the Business Unit teams.  The role combines several disciplines ranging from project management, detailed understanding of GSCS processes, material flow and lead-times, and logistics and a working knowledge BU products and business needs as they work to satisfy the needs of their end customers.

As leader of an account management organization, this role will have ultimate accountability for meeting the needs of the BU segments, delivering on the activities described above, developing leader standard work and standard work for account management operations, monitoring key performance metrics to ensure objectives remain on track and interfacing with business unit leaders and their team members.

In addition, this leader will be responsible for providing oversight and guidance to the global BCC program objectives supporting the operating plants businesses and for providing leadership of standard work development for the account management function.   

Who You Are:

As a successful candidate, you will bring the following to the team:

• B.S. degree or equivalent in engineering, business, or related field.
• Master’s Degree in Business Administration is preferred
• 10+ years of experience in procurement, sourcing, project management or engineering roles
• Experience leading teams
• Experience supporting large, complex, cross-functional projects
• Experience in customer-facing (internal or external) roles providing excellent customer service, customer demand planning, issue resolution and executive communications
• Experience exhibiting strong sense of ownership for customer success
• Strong analytic experience and good problem-solving ability
• Team player collaborating with multiple regions & product lines to serve Westinghouse’s customers
• Strategic & analytical orientation with ability to translate strategy into tangible operational results  
• Demonstrated leadership skills in a global, cross-cultural setting
• Experience with vendor purchase order issuance, execution and administration a plus
• Experience in global sourcing and knowledge of regional supplier base a plus
• Microsoft Project, PowerPoint, Excel, SharePoint, PowerBI Expertise or similar systems a plus
• ERP system or similar system experience in a global environment is beneficial (SAP & Ariba)
• Ability to travel 10%

Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being.  In the U.S. the following are representative of what we offer:

• Competitive Salary
• Comprehensive Health, Wellness and Income Protection Benefits
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

EOE of Minorities / Females / Vets / Disability.

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