Site Customer Account Manager (W/M)

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

If this sounds like an environment you would thrive in, we have an exciting opportunity for a Site Customer Account Manager.

Effectively manage customer relationships with EDF sites (not with EDF HQs) by leading business development and overseeing project execution efforts. Provide overall guidance and financial oversight for offer development and marketing and coordinate with project managers in business development and delivery. 

Duties and Responsabilities:

•  Implement standards contained in Westinghouse "Codes of Business Ethics & Conduct." Ensure that all employees reporting to this position are informed about the standards and related policies, and enforce them within this supervised activity.
• Network with the sites, especially with those where Westinghouse has many recurrent activities, identify the site decision makers and then manage the business development activities for assigned customers including contract negotiations.
• Identify and oversee implementation of customer solutions that integrate capabilities and optimize value to cost ratio across Company products and services.
• Oversee customer order fulfillment, ensuring associated tasks are accomplished consistent with contract requirements (engineering, manufacturing, project execution, production management, outage oversight).
• Work with Sales, Product Line, Strategy to develop overall customer strategy and business plan directly with NPPs that addresses all aspects of the customer relationship (customer expectations and values).
• Organize bi-yearly steering committees with NPPs to promote new products and make the status of previous maintenance activities and lead resolution of customer problems and commercial disputes.
• Maintain strong customer relationships through effective and productive communications with various customer levels and management. Ensure customer satisfaction is maintained.
• Special focus on business development in digital solutions development (Blayais for instance with WeConnect)).

WHO YOU ARE:

As a successful candidate, you will bring the following to the team:

•  Broad knowledge of the nuclear power industry
• Strong knowledge of EDF NPP is mandatory. Knowledge of fields related to nuclear plant design, operation and maintenance.
• Strong familiarity of fuel and fuel components and/or field, automation and engineering services.
• Overall knowledge of and company products and offerings across all product lines and functions.
• Broad knowledge engineering disciplines; business and financial management tools; strong business acumen.

• Bachelor’s degree in Engineering or Science required; advanced degrees preferred.
• French and English both fluently
• Abilities in project and resource management
• Direct customer interface typically acquired through ten to fifteen years of progressively more responsible and varied assignments.
• Previous management experience typically required.
• Skills in problem solving (Problem solving requires ability to analyze technical and commercial requirements of customer in technical areas and identify and implement effective courses of action
• Skills of persuasion and communication

Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

EOE of Minorities / Females / Vets / Disability.

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