Dispatch

Operations Analyst I – 12 Months

Herndon, VA

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Duties and Responsibilities

• Gathers and analyzes customer calls and various computer data to determine location and cause of power outages
• Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations
• Schedules and manages other non-emergency customer related work in a timely and cost-effective manner to ensure superior customer service
• Accurately reports outages to customer’s accounts
• Accurately manages Estimated Restoration Times to customers
• Provides accurate and timely information to customers, and first line resolution to customer complaints
• Provides timely and accurate data for continual Sevice Reliability improvements

Experience, Education and Skills

• 1-5 years related experience
• High School Diploma or equivalent
• Verbal & Written communication skills
• Good computer skills & proficiency working in various software applications
• Problem resolution & analytical thinking
• Utility companies, 911 dispatchers, Military background, call centers experience

Why WECTEC Staffing Services?

WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our employees each day.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Competitive Pay
• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

EOE of Minorities / Females / Vets / Disability.

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com

EOE of Minorities / Females / Vets / Disability.

You can submit your completed application, and also explore other available options, using the following link: https://www.jobs.net/jobs/wectec/en-us/

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