Global Service Desk Analyst I

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About the role:

As a Service Desk Tier 1 Analyst you will provide first level support by resolving IT incidents and Service Requests. The Tier 1 Analyst is the first contact at the Westinghouse Service Desk and will escalate to Tier II when applicable. Also, you will filter Service Desk calls and follow documented procedures on break / fix or supporting an application with Westinghouse. You will gather and analyze information about the user's issue to resolve their problem. Level 1 may also provide support for identified Level 2 configuration solutions that have been documented. You will meet the Service Desk Service Level Agreement and Goals.

You will report to the Service Delivery Team Lead and be located onsite in Rockhill, SC.

Key Responsibilities:

• Assure smooth handling of individual problems from call-in through resolution, practicing Total Contact ownership.

• Respond to inquiries and service requests for assistance with the organizations computer system or PC's by Phone, Email and chat queues.

Qualifications:

• Associates degree in Information Technology or equivalent

• 1+ years of experience in a Service Desk Role

• HDI Helpdesk Professional or ITIL Foundations Required

• Basic Network Administration understanding

• Knowledge of hardware and software

• Protocol and OS Knowledge

• You have experience with Windows operating systems

• You have experience with IOS

• You have experience handling customer technical support calls

• 1 or more years of experience providing remote phone support

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $49,534 to $63,440 per year.

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Why Westinghouse?

Our benefits package is tailored to meet the diverse needs of our employees, while also promoting wellness and career growth. The following are representative of what we offer:

• Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options

• Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members

• 401(k) with Company Match Contributions to support employees' retirement

• Paid Vacations and Company Holidays

• Opportunities for Flexible Work Arrangements to promote work-life balance

• Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers

• Global Recognition and Service Programs to celebrate employee accomplishments and service

• Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality

• Integrity and Trust

• Customer Focus and Innovation

• Speed and Passion to Win

• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

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