ServiceNow Administrator

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

 If this sounds like an environment you would thrive in, we have an exciting opportunity for a ServiceNow Administrator.

Your Day-to-Day:

The ServiceNow Administrator/Developer is responsible for the day-to-day platform, participating in the agile development process for the platform, minor development enhancements and defects, creating reports and dashboards, and general configuration and support for the platform.  This role will also be expected to develop a deep understanding of the ServiceNow platform and our configurations and customizations of it.  The primary responsibilities include supporting process activities and providing work instructions to ensure that activities are properly documented. The ServiceNow Administrator will understand and follow recognized ITIL best practices and facilitate cross discipline awareness including cross training and engagement in processes, gather service-related data, create dashboards, and participate in performance improvement initiatives.

• Provide level 2 support for all products, applications, and processes on the ServiceNow platform.

• Deploy development work (update sets, xml, plugins) to production while following the established change management process.

• Assist with creating reports, metrics, and dashboards (including performance analytics)

• General platform administration and support including 24x7 support availability for critical production issues. (On call)

• Monitor and support data imports and other integrations.

• Monitor essential data quality and escalate as necessary.

• Supports all deployed capabilities (ITSM, Service Portal, CSM, Virtual Agent, Sec Ops, Service Catalog, CMDB, Discovery,)

• Support platform upgrades as needed.

• Design and implement solutions following established Configuration Management policies and standards.

Who You Are:

As a successful candidate, you will bring the following to the team:

• Bachelor’s Degree

• 4-6 years of relevant experience. Additional years of work experience in lieu of degree is acceptable.

• 3 years of experience working in a System Admin Role

• ServiceNow Certified Administrator.

• Minimum 3 years’ Experience with ServiceNow upgrades.

• Assist establishing coding standards to help with consistency.

• Strong analytical, problem-solving, and decision-making capabilities.

• ITIL v3 Foundations Certification a plus.

• Certified ServiceNow Developer is a plus.

• Experience or familiarity with agile development and testing methodology.

• Experience with VM Server virtualization technologies.

• Demonstrated ability to troubleshoot systems.

• Excellent project management skills and leadership skills

• Ability to train users and host department training on systems and applications.

• Understanding of Change Management framework (ITIL preferred)

• Experience with SQL server, databases, Reporting services, and system integrations.

• Ability to work independently in a fast-paced dynamic environment.

• Excellent written and oral communication skills 

Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being.  In the U.S. the following are representative of what we offer:

• Competitive Salary
• Comprehensive Health, Wellness and Income Protection Benefits
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

EOE of Minorities / Females / Vets / Disability.

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