Platform Analyst

Welcome to the future of nuclear energy, where Westinghouse Electric Company is leading the field with expertise and progress to shape the power of tomorrow.

At Westinghouse, innovation is in our DNA. We are creative. We think differently. We reimagine the possible across the nuclear industry every day.

About the role:

As a Platform Analyst you will provide on-site technical support and maintenance of IT systems, infrastructure, and end-user devices.

You will resolve hardware and software issues, assisting with IT deployments, and ensuring minimal disruption to business operations.

You will have strong troubleshooting skills, and en excellent customer service.

You will report to the Supervisor - Windows Administration Team • Wintel Services and be located at Madrid.

Hybrid work schedule.

Main Responsibilities:

• Provide first and second-level support for hardware, software, and network-related issues.

• Be the local contact for IT incidents and service requests, ensuring resolution on time.

• Install, configure, and maintain desktops, laptops, printers, and mobile devices.

• Collaborate with global IT teams to support system upgrades, patch management, and deployment of new technologies.

• Monitor IT equipment and infrastructure, escalating critical issues.

• Maintain accurate documentation of incidents, solutions, and asset inventory.

• Support local and remote users with excellent customer service and communication.

• Ensure compliance with IT security procedures.

• Help with onboarding/offboarding of employees, including account setups and equipment provisioning.

• Participate in projects, audits, and disaster recovery planning/testing.

Qualifications:

• Deep knowledge of Windows OS, Microsoft Office 365, Active Directory, remote support tools, Microsoft Azure.

• Basic networking knowledge (TCP/IP, DNS, DHCP).

• Familiarity with ITIL framework and ticketing system (Servicenow, Jira).

• Excellent problem-solving.

• Communication skills both in Spanish and English.

• Must be eligible to work in Madrid and available to travel between sites.

#LI-Hybrid

Why Westinghouse?

We know that to put forth your best effort, you need to be challenged and enjoy what you do in a supportive and respectful environment. We aim to maintain this balance by offering our employees the amenities, benefits and training they need to reach personal and professional goals.

Below is an example of what employees in Spain can expect:

You can learn more about Westinghouse by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Get connected with Westinghouse on social media: Twitter | Facebook | LinkedIn| YouTube