Customer Account Engineer

General Job Function:

The Customer Account Engineer (CAE) works directly with the Customer Account Manager/Director (CAM) and the product lines in support of all CAM accountabilities, such as Orders Entered and customer satisfaction. The CAE is responsible for supporting the CAM in everyday activities associated with the account management. The CAE works closely with MA (Marketing Application), CI (Commercial integration), Contract and Legal teams for offer development and contract review. One of the main responsibilities of the CAE is to provide oversight of the product delivery to ensure contract commitments and quality products will be provided to the customer (taking lead from opportunity to contract).  The CAE is responsible to keep the CAM appraised of the project execution (Monitoring & Supporting) and issues (Issues Solving).

Duties and Responsibilities:

Develop/maintain working knowledge of WEC products/services.  Assist in development and implementation of marketing strategies and plans to promote products and services.

Communicate customer requirements to MA.

Support the development of proposals and participate in contract negotiations.

Perform activities necessary for order acceptance, implementation, invoicing, and closeout.   Assist in coordination of product line resources to assure customer satisfaction.

Develop recommendations for resolution of warranty, deficiency, suspense, and cost/scheduler conflicts.  Assure issues are promptly resolved internally.

Participate in implementation of resolutions.

Oversee customer project technical and commercial activities from order implementation phase to project completion to ensure flawless delivery for assigned customers.

Assist CAM in direction and coordination of Account Management Activities.

Education: Bachelor's Degree in Engineering or equivalent

Years of Experience: 8+ years of experience

Skills and Competencies:

Proficient in English – frequently use English as working language

Business sense – having knowledge in Marketing and marketing strategy formulation, basic Finance

Good at communication, particularly in negotiation

Accountable for the duties assigned

Proactive and can-do attitude

CAE for DD&R, the basic knowledge of DD&R-WM is necessary. (Decommissioning Decontamination & Remediation – Waste Management)