Customer Account Manager

General Job Function:
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Lead business development and capturing opportunities
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Develop and foster customer relationships
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Lead business growth in the long term
Duties and Responsibilities (in the order of priority):
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Capture opportunities to meet and exceed the target objectives by proactively perform promotion and sales activities, leading to deal closures in compliance with all the regulations
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Be fully accountable for all the customer interfaces for promotion, customer relationship, resolutions, claims, etc.
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Develop business strategies and plans and be accountable for results
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Build relationships with senior utility executives, enabling deep understanding of customer strategies and needs and insight into competitor activities
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Build effective relationships with government, regulatory, community and other external stakeholders
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Gather competitive intelligence in the market. Execute pricing strategies, competitor analyses and market assessments and share the intelligence with internal stakeholders
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Organize account team activities and provide training opportunities
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Support WEJ’s operation including management, finance and project
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Be accountable to raise the skill level of follow employees