Senior Inside Sales - France

General Job Function:

We currently have an exciting opportunity for a Senior Inside Sales role for the EMEA region with a focus on customer base within France. In this position, the individual will serve as the Westinghouse Parts Business (WPB) primary customer contact for nuclear utilities by supporting sales while achieving high levels of customer satisfaction. The Individual will have responsibility for cross-discipline decision making that includes the areas of customer interface, engineering, pricing, and supply chain.

To help achieve business growth targets, the Individual will coordinate with outside sales managers to track and manage standard sales opportunities as well as identify new or non-traditional opportunities in both current and growing markets.

Duties and Responsibilities:

• Develop and process customer quotations and orders for standard parts/products using Pega and SAP software/database interfaces.
• Effectively manage the quote turnaround time by coordinating with internal stakeholders.
• Support customers by meeting deliverable dates, providing timely and accurate communications, and providing 24/7 emergency support.
• Interact with customers and Westinghouse sales support to understand expectations/needs to ensure department responsiveness and customer satisfaction. 
• Review and act upon weekly operational reports to achieve key performance metrics.
• Work with outside sales managers, implement strategic initiatives and identify growth opportunities based on customer interactions, product knowledge, and sales history.
• Interact with the Global Westinghouse Parts Business organization to review customer specifications, identify technical and commercial issues, and generate pricing. 
• Interface with internal Westinghouse organizations to resolve customer delivered deficiencies and support invoice resolution.
• Prepare, review, edit, and assist in compilation of various reports relevant to customer satisfaction and internal metrics. 
• Prepare special reports as required with observations, trends, and recommendations to management. 
• Other duties as assigned with the goal to improve customer relationship and Westinghouse strategic initiatives.

Education and Qualifications / Skills and Competencies:

• Bachelor’s degree from accredited university required.
• Sales, engineering, or supply chain management backgrounds preferred.
• 6+ years of professional experience in business related fields.

• Language skills: French – Fluent; English - Fluent

  Strong customer service skills.

  Knowledge of applicable technical products and services. 

  Advanced knowledge of business concepts and business acumen.

  Strong data administration skills including experience with Microsoft Office. (Enterprise Resource Planning, specifically Pega and SAP are beneficial)

  Excellent time management, organizational, and communication skills required.

  Ability to effectively manage multiple internal and external stakeholders with competing priorities.

  Experience with contract review, interpretation, negotiation and amendment as needed.

  Proven sales experience preferred.